When it's all getting beyond a joke call
in the experts......

Gryphon Computer Support Ltd is one of the leading Computer Technical Support companies in the Bristol and North Somerset area.  We have a large and ever growing client base, most achieved via recommendation!  At the last count we had over 600 clients on our database.  Our customers include domestic customers, home based businesses (often running their businesses out of a back bedroom), small, medium and large companies.  No customer is too big or too small.

Clients include companies such as Gordano Support Group Ltd, a very successful company providing packaging for the aerospace and defence sector, Uniross Batteries, Europes leading supplier of rechargeable Batteries and Clevedon Salerooms, one of the West Country's leading auctioneers.

On-site Support....

Phone 01275 857990 to book  a service call.  If your problem is 'business critical' we will do our best to drop everything and come running.  If it's less critical we will try to respond the same day or next day.

Please note: We only provide telephone based support to regular customers.

Office Hours 9 - 5 Monday to Friday and 9 am to 12:30 Saturday.  If you need urgent support outside theses times (within reason) please ring - if we are around we will be happy to help.

Remote Support....... 

From £99 + VAT REMOTE SUPPORT will enable us to carryout essential maintenance and software repairs on-line, over the Internet.

Using powerful Internet based software we can remotely control your PC just as if we were sitting at it.  The service contract is for 12 months and gives you a FREE PC Health Check, up to 2 hours on-line support during the year and all the necessary software you need to enable the service.
 

If we can't resolve the problem remotely then we will arrange a site visit and give a 10% discount off of our normal on-site/workshop rate. 
 

Ring 01275 857990 for more information.

The benefits...

• We can check your system quickly, often when you telephone, and resolve many software related problems immediately.

• We can do basic PC Health Checks on-line

• We can often diagnose the fault on-line and bring the part/solution etc. if we have to make a site visit.

• It is cheaper than the equivalent number of hours of on-site work.

• It may help diagnose hardware faults (providing we can log on, obviously)

The limitations....

• We have to be able to connect to your PC via the Internet.  If there is a hardware fault or an Internet connection problem we will have to arrange an on-site call, as normal.

• You have to be on Broadband.  It is possible to connect via a standard modem but it is so slow that it is only suitable for very limited applications.

• Depending on the problem you may have to be sat at the PC to put CD Rom (e.g. Windows CD) in the CD Rom drive etc., although much of the work can be done unattended.

• Some repairs to Windows have to be done in Repair mode which cannot be controlled remotely.

Remote Network Management.....

If you are using Windows 2003 Server and Windows XP Professional workstation PCs on your network we will be able offer the same service to ALL the PCs.  It will require us to visit the site and configure the server and PCs.  The cost will depend on the number of PCs.   Please ring for a quote - 01275 857990